New Generation Hotelier
AI solutions / Operations Management / Hospitality
The first Greek company to design and manufacture AI-powered robots for hospitality. We create a full high-tech ecosystem , from reception to housekeeping, available for purchase or rental.
New Generation Hotelier
Detailed presentation
NGH is redefining hospitality through robotic and AI-powered solutions, designed exclusively for the tourism industry. From digital receptionists to automated housekeeping, serving and cleaning systems, our technology optimizes operations, reduces costs, and elevates guest experience. Our solutions are available for purchase or lease and can operate autonomously or in support of hotel staff - freeing up valuable time for more personalized, human-centered service. With support in over 110 languages, we unlock access to global markets. Through smart tools for personalization, revenue growth, and sustainable operations, we empower hotels to compete with a smarter, more efficient, and greener hospitality model.
The problem
The hospitality sector is facing a growing set of complex and escalating challenges: a severe shortage of staff, high costs for accommodation, meals, and insurance contributions, as well as difficulty maintaining stable teams — especially in seasonal hotels. At the same time, hoteliers are expected to reduce operating expenses without compromising service quality. The need for multilingual support, the lack of skilled personnel, and the risks associated with illness, negligence, or loss further burden day-to-day operations. In an era where travelers expect fast, personalized, and digitally consistent experiences at every stage of their stay, hospitality businesses must uphold high service standards with limited resources, while maintaining speed, quality, and consistency. The market gap lies in the absence of flexible, technologically mature solutions that support staff, optimize operations, and enable a sustainable, next-generation hospitality model.
Our proposal
New Generation Hotelier offers a comprehensive and innovative business proposal that redefines the hospitality industry. Through robotic and AI-powered solutions - operating either autonomously or in support of human staff - we cover every critical hotel function, from reception and service to room service, cleaning, and luggage handling. Our solutions operate 24/7 and support over 110 languages, eliminating language barriers and enabling entry into new markets. Through flexible delivery models - either for purchase or via rental (Robot-as-a-Service) - we provide cutting-edge technology without the costs of accommodation, meals, or insurance contributions for staff. Additionally, we will soon enable remote operation by people with mobility impairments, creating new opportunities for employment and social inclusion. Real-time data analysis enhances the guest experience and increases revenue. With a low environmental footprint and significant industry recognition, New Generation Hotelier is building the sustainable, technologically advanced, and competitive future of Greek hospitality.
The Team
Alexandros Zafeiropoulos
Alexandros Zafeiropoulos
Founder & CEO
Alexandros Zafeiropoulos He studied at the University of Patras. He began his career in 1999 with the Divani Caravel group. In 2023 he was awarded “Greek Hospitality Rising Star” for co... ...
Alexandros Zafeiropoulos He studied at the University of Patras. He began his career in 1999 with the Divani Caravel group. In 2023 he was awarded “Greek Hospitality Rising Star” for contributing to Greece’s tourism product. Since 2007 he has held General Manager roles in hotels and chains. Τhe past 9 years as CEO of Cleopatra Collection, he has led the brand with distinction and innovation.
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Maria Papaconstantinou
Maria Papaconstantinou
Product Development
Maria Papaconstantinou has worked in tourism since 2011. A graduate from the University of Piraeus with an MBA in Hotel Management. With experience in nearly all hotel departments and a... ...
Maria Papaconstantinou has worked in tourism since 2011. A graduate from the University of Piraeus with an MBA in Hotel Management. With experience in nearly all hotel departments and a travel agency, she has a holistic view of the sector. For eight years, she has led reservations and back-office operations at Cleopatra Collection.
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Contact Information
Phone 6972876559