AskHermis is an AI-powered platform that unifies all hotel communication channels into a single dashboard. It ensures guests receive instant, personalized replies 24/7 in their own language, while staff can focus on the most important requests. At the same time, it provides real-time updates on availability and services and creates opportunities for smart upselling and cross-selling. The result is improved guest communication, more direct bookings, reduced operational workload, and consistently higher reviews that strengthen the hotel’s reputation

Hotels receive a large number of guest requests every day, at different times and through multiple touchpoints (such as emails or phone calls). Without a centralized solution, managing these requests becomes difficult and time-consuming, resulting in delayed responses, lost information, and a negative guest experience. The challenge extends beyond the booking process and continues throughout the stay, where guests expect instant support for services and real-time information. When staff is limited or during peak periods, the pressure increases and the quality of service decreases. Modern travelers now demand personalized and multilingual communication at every stage of their journey. Without proper automation tools and real-time support, most hotels struggle to meet these expectations, leading to inconsistent service and reduced guest satisfaction.

AskHermis addresses this gap by offering a unified AI-powered platform that consolidates all communication channels into a single dashboard. Management becomes simpler and more efficient, as routine questions are answered automatically, guests receive instant updates on availability and services in their own language, and staff can focus on handling more complex requests in real time. At the same time, the system creates opportunities for smart upselling and cross-selling, maximizing the value of each stay. This allows every hotel, regardless of size or location, to increase direct bookings, reduce operational workload, and provide a hospitality experience with a consistently high level of service. The result is more satisfied guests, positive reviews, and a stronger reputation for the business.